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01226 743109

Our lines are open 09:00 - 17:00, Closed Saturdays & Sundays

2017 Booking Information

 

1. Booking Your Holiday, Short Break or Day Trip

Select the destination where you wish to travel, and the date of departure, telephone or call into our booking office (the address and telephone number can be foundon the back of the brochure). To secure your booking, we will ask for a booking fee per person (Please check each holiday as the amount can vary) at the time of booking, with the full balance required 6 weeks prior to departure. Bookings made over the telephone will be saved for seven days if paying by cash or cheque. Unless otherwise stated day trips are payable at the time of booking.

 

2. Paying for your Holiday

You can make the payments for your holiday deposit or full balance in one of the following ways; Credit or Debit Card* ,Cash, Cheque

*Please note Debit Card transactions are free, and Credit card transactions are subject to a 2.5% booking fee. Most credit/debit cards are accepted, please check at the time of booking.

 

3. General information

You will find the due date at the bottom of your booking invoice and we do not send reminders, so please take note of this date. All coaches are totally non-smoking & this includes E-cigarettes. Seat allocation is done at the time of booking, but the company reserve the right to reallocate single individuals so that couples and friends may sit together. Full itineraries for all excursions throughout your holiday will be handed out on the coach at the beginning of the tour. The range of excursions are shown on the destination pages throughout the brochure, but these are only a guideline to where we may go. Special needs and dietary requirements should be recorded at the time of booking and followed up by a request in writing. Passengers are requested to take one medium sized suitcase per person and are asked to bring only one piece of hand luggage per person.

 

4. Travel Insurance

Insurance on our British holidays is not compulsory, but is recommended. Please see your booking slip for cancellation charges.

 

5. Grays Pickup Area -

All Barnsley, most of Rotherham and some parts of Sheffield including all Villages falling inside the following areas;

North – Shelly, Skelmanthorpe, Woolley, Darton, Notton, Ryhill

South – Shirecliffe, Attercliffe, Handsworth, Brinsworth, Aughton, Thurcroft

East – Havercroft, Brierley, Grimethorpe, Thurnscoe, Mexborough, Maltby

West – Upper Denby, Penistone, Stocksbridge, Deepcar, Oughtibridge, Wadsley Bridge

Please note, we may be able to pick up outside this circle at an extra cost.

Each tour pickup route is worked out individually, and your pick up point and time will be confirmed by telephone two to three days before departure. Please note in order to qualify for our excellent pick up service, you will have to book your holiday at least 7 days prior to the departure date, or you may have to either meet at our departure lounge in Brampton or at a point convenient for us.

 

6. Health & Mobility Important Notes

For your own safety and well being and that of other passengers, you must be fit and healthy to travel with us. Passengers who normally require assistance in the activities of daily living are advised that they must be accompanied by a fit and able companion who will be responsible for their general care at all times during the holiday. Passengers who are not fully mobile and use wheelchairs are welcome to travel but must let us know when making the booking. Please note that you must travel with a companion who will be responsible, at all times, for your chair and your assistance.

 

7. Mobility Scooters and Wheelchairs

We can accept all wheelchairs on our tours however, please inform us at the time of booking as this will effect the type of vehicle that we send to you for your pickup,we can accept compact electric mobility scooters. Our definition of compact is that the scooter is class 2 specification or lower i.e. it must be designed to be dismantled,so that it can be loaded in to the boot of a car. The actual size of a class 2 mobility scooter is; length 1200mm, width 700mm. We cannot accept class 3 scooters as they are too large and heavy to lift.

Please note electrical scooters can be hired at most of our destinations; we will be happy to pass on hotel details for you to contact them direct to make arrangements. If you wish to take your own scooter it will be your responsibility to dismantle and assemble, and the driver will require assistance by yourself or someone in your party with loading and unloading.

 

 

 

Our Trading Charter with you

 

Why Should I read this?

Because it is very important Our Trading Charter forms a key part of our agreement with you and forms the basis of a legally binding contract between you as the lead name making the booking, anyone else in your party and us. When you make this booking as the lead name you undertake that you have the authority to accept, and do accept, on behalf of your party the terms of these booking conditions. This contract is made subject to the terms of these booking conditions, which are governed by English Law, and the non-exclusive jurisdiction of the English Courts. These contract terms and financial guarantees will not apply to any holiday involving any type of flight. Instead, you will be supplied with the full booking conditions of the ATOL holder arranging your holiday. Your booking agent will have a copy or alternatively you can request one prior to booking your holiday. If you did not see this trading charter before you made your booking and you are not happy to proceed with the booking now that you have seen it please return all documentation to us within 7 days of receiving this charter. Your booking will be cancelled and your monies will be returned in full, provided you have not commenced your travel.

 

How & When Do I Make This Contract With You?

We welcome you making contact with us in a number of ways. You can write to us or telephone us. Whichever way you contact us the contract is made when your booking is entered on to our reservation system and we issue a confirmation of booking. We will send you the confirmation of your booking within 7 working days. Please check this confirmation very carefully to ensure all the information is correct and tell us immediately of any errors.

 

How Is My Holiday Money Protected?

All holiday monies paid by passengers are covered by a client account with HSBC in line with Package Travel Regulations.

 

When Do I Need To Pay For My Holiday and How Much?

At the time of booking you will need to pay a booking fee for each person named on the booking. The balance must be paid before the dates listed below. If you book within our balance due period you will need to pay the total holiday cost at the time of your booking. If you do not pay the outstanding balance for your holiday on or before the date when it is due we may cancel your booking and you will be required to pay the cancellation charges detailed below. The date of cancellation will normally be the date you confirm in writing that you intend to cancel or 15 days after the balance due date, whichever comes first. Your balance is due 6 weeks prior to departure. Where optional items are purchased as part of the tour package these are payable on the balance due date except where items, such as theatre tickets, have been specifically purchased for you. In this case the cost will be payable at a separate date notified to you and will not normally be refundable unless we obtain a refund from the supplier we use.

 

If I Use An Agent Who Does My Money Belong To?

Your agent will hold your deposit on your behalf until we issue a confirmation of your booking. The agent then holds this money on your behalf. The agent holds any balance you pay on your behalf until the date the balance is due. The agent will then hold this balance payment on our behalf.

 

Can You Change The Price Of My Holiday After You Have Issued The Booking Conditions?

Yes we can, but only in very limited circumstances. The price of your holiday is subject to change for an increase or decrease in any of the following costs:-Transportation costs including fuel (including fuel tax), ferry operator fares and tolls, embarkation or disembarkation fees at terminals, exchange rates applied to the particular holiday booked, dues and taxes (including the rate of VAT). Even in this case, we will absorb an amount equivalent to 2% of the holiday price, which excludes any insurance premium, and any amendment charges. Only amounts in excess of this 2% will be surcharged, but where a surcharge is payable there will be an administration charge of £1 per person together with a separate amount to cover your agent’s commission. If this means paying more than an extra 10% on the holiday price, you will be entitled to cancel your holiday with a full refund of all money paid. Should you decide to cancel because of this, you must exercise your right to do so within 14 days from the issue date printed on the revised invoice. Alternatively, you may prefer to take a comparable alternative holiday, if available, details of which will be provided with the revised invoice. We will not surcharge you after the date that your balance is due unless the change relates to any amount set by or payable to a Government of a country forming part of the holiday and even then no surcharge will be imposed less than 30 days pre-departure.

 

Can I Change My Holiday Arrangements?

After we have issued our booking confirmation we will do our best to accommodate any changes you may want to make but we cannot guarantee to do so. Any changes must be notified to us in writing and confirmed by the lead name. If we are able to make the changes an amendment fee of £5.00 will be payable plus any additional charge for the facilities requested. Any significant alteration after the balance due date will be treated as a cancellation of the original booking and will be subject to the cancellation charges detailed at the foot of the page. A significant alteration would include a change of departure date, holiday or hotel, or number of people travelling.

 

Can I Transfer My Booking To Someone Else?

You can transfer your booking to someone else provided you give us reasonable notice. This person must be able to satisfy all the conditions for the holiday and a change cannot normally be made later than seven days for prior to departure. We will make an administration charge of £5.00 per person for every transfer we make plus any reasonable additional costs caused by the transfer. You

will remain responsible for ensuring that the holiday is paid for by the balance due date.

 

How Can I Cancel My Holiday?

You or any member of your party, may cancel at any time provided that the cancellation is made by the lead name and is communicated to us in writing via the office at which you made your original booking. You will have to pay cancellation charges set out in the scale below to cover our estimated loss resulting from the cancellation. If you are insured against cancellation you may be able to recover the charges from your insurers. Your cancellation will take effect from the date when we receive your written confirmation of your cancellation. You must also return any tickets or Vouchers that you have received. A reduction in room occupancy may increase the charges for the remaining passengers by the application of supplements for low occupancy of rooms.

 

Cancellation Charges

Prior to 42 Days loss of Deposit Only

28-42 Days loss of 50% of Holiday Cost

14-27 Days loss of 65% of Holiday Cost

7-13 Days loss of 80% of Holidays Cost

0-6 Days loss of 100% of Holidays Cost

 

Delivery

Invoice / Travel Ticket / Receipt will be sent out via Email or post depending on your selection.

Grays Travel Group

30-32 Sheffield Road

Barnsley

S74 0DQ

Email: graystravelinfo@gmail.com

Tel: 01226 743109

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